A Management System for the Information Business (Managing the Business of IT)
The book is a new updated edition of Ed Van Schaik's A Management System for the Information Business, Organizational Analysis originally published in 1985.
The CD provided in the back of this book contains a program called ISMLite2006, which incorporates the IT organizational analysis techniques in the book. The program is written in MS Access database and Visual Basic. This is an excellent way for readers to try-out the techniques described in the book and begin or renew their journey into ITSM.
Contents:
Executive perspective
Phases of growth for IT processes
Introduction to IT organization
Information systems management architecture
Planning and control concepts
Management planning
Implementing a management system
Service Level Management
Long-range planning of a management system
ISMA Information Systems Management Architecture
Comparison of ISMA, ITIL, ISO 20000 and COBIT
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| Title | A Management System for the Information Business (Managing the Business of IT) |
|---|---|
| ISBN | 1933703032 |
| ISBN 10 | 1933703032 |
| ISBN 13 | 9781933703039 |
| Date published | 2006-01-01 |
| Edition | 2 |
| MRSP | 0.00 |
| Pages | 329 |
| Author | Edward A. Van Schaik |
| Binding | Paperback |
| Language | en |
| Publisher | Red Swan Publishing USA |
| Tags | Computers & Internet - Computer Science |
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